Your customers’ chats stay yours
Your inbox holds your customers’ names, numbers and orders. Here is how we keep them safe, in plain words.
A separate inbox for every business
Your chats live in their own inbox, never mixed with any other business.
Two-step login
Logins can also ask for a code from an authenticator app. Admins hear about logins from new devices.
Customer numbers hidden
Numbers show as +91 98•••••210 until someone taps to see them. You choose who may.
Locked nightly backups
Every night a locked copy goes to a separate data centre. Only the key holder can open it.
Watched around the clock
If an inbox or a WhatsApp link drops, we’re alerted within minutes.
Safe WhatsApp use built in
No bulk sending, replies only to people who wrote first, one message at a time.
People leave, history stays
Change a team member’s password and they are out, while every chat stays with your business, not on their phone.
Leave with your chats
If you stop, you can ask for an export of your chats. We delete your data, including backups, within 30 days.
Your data, your rules
We handle your customers’ data only to run your inbox. Privacy policy · Data processing
An honest note about QR linking
oneCommerce links your WhatsApp Business number by QR code, the way WhatsApp Web does. This is not an official WhatsApp (Meta) product, and WhatsApp can limit numbers that are misused. oneCommerce only replies to people who wrote to you, keeps a 2-second gap between messages and has no bulk sending, so your number is used the way WhatsApp expects. Every business reads and accepts this note when linking a number.
Questions about your data?
Write to support@onecommerce.tech or message us on WhatsApp. We answer in plain words.