Service Delivery Policy
In short: oneCommerce is an online service. Nothing is shipped. Your inbox is ready within 1 working day of payment, and we set it up with you on a call.
1. What you receive
Access to your own oneCommerce inbox, used in a web browser or installed as an app on a phone or computer. There are no physical goods and no shipping charges.
2. When
- Your inbox is created within 1 working day of a successful payment.
- We send your login details and Business ID by WhatsApp or email, and book a setup call (usually within 2 working days) to link your WhatsApp number, add your team and connect Shopify if you use it.
- Your team logs in at app.onecommerce.tech with your Business ID.
3. Add-ons
Ready-made add-ons (such as courier returns or website enquiries) are switched on within 1 working day. Custom automations are delivered on the date we agree in writing before you pay for them.
4. If there's a delay
If you haven't received your login within 1 working day of paying, contact us on WhatsApp (+91 98203 69727) or at support@onecommerce.tech. If we cannot set you up within 7 days, you get a full refund (see our Cancellation and Refund Policy).