Cancellation and Refund Policy
In short: cancel any time and you won't be charged again. You keep the inbox until the end of the period you've paid for. Monthly payments aren't refunded for part-months; yearly plans can be refunded in the first 14 days; anything charged by mistake is always refunded.
1. Cancelling
- Cancel any time by WhatsApp (+91 98203 69727) or email (support@onecommerce.tech). We confirm in writing and stop the Razorpay auto-pay, so no further payment is taken.
- Your inbox keeps working until the end of the period you have already paid for.
- Before the end, ask us for an export of your chats if you want one. Your data is then deleted as described in our Privacy Policy.
2. Refunds
| Monthly plans | No refund for the part of a month already started. You keep access until the month ends. |
|---|---|
| Yearly plans | Cancel within 14 days of paying and we refund the full amount less one month at the monthly price. After 14 days, no refund; you keep access until the year ends. |
| Setup fee | Refunded in full if we have not started your setup. Not refundable once the setup call has taken place. |
| If we can't set you up | If we cannot get your inbox working within 7 days of payment for a reason on our side, or because your number cannot be linked, we refund everything you paid. |
| Charged by mistake | Double charges, charges after cancelling, or wrong amounts are refunded in full. |
| Add-ons and AI credits | Monthly add-ons follow the monthly rule. Unused AI credits are not refunded. |
3. Changing plan
Upgrades start straight away; you pay the difference for the rest of the current period. Downgrades start at your next renewal.
4. How refunds are paid
Approved refunds go back to the original payment method through Razorpay within 5–7 working days. Your bank may take a few more days to show it.
5. Questions
Contact us at support@onecommerce.tech or see our contact page.