Good to know

No. They keep messaging the same WhatsApp number. Your replies come from that number, as always.

No. You link the WhatsApp Business number you already have by scanning a QR code, the way you link WhatsApp Web.

Your inbox is ready within one working day of payment, often the same day. On a setup call we link your number by QR code, add your team and connect Shopify if you use it.

Yes. The inbox works alongside the WhatsApp Business app, like WhatsApp Web does. Open the app on the phone at least once every 14 days so the link stays active.

Admins see every chat. Team members see the chats they own, help on or are tagged in. You choose who may see customer numbers.

Yes. Calls are answered on the phone as before. While a customer is calling, the inbox tells the team, and each call shows in the customer’s chat. A missed call waits like a new message, and you can send an automatic message after it, or decline calls if you only work by chat.

Yes. Starter and Growth include one number and Pro three. Add another for ₹799 a month. All numbers sit in one inbox.

Yes, on Growth and Pro. An admin picks which groups to follow, like resellers or stockists. Personal groups stay on the phone. oneCommerce does not create groups, manage members or send to many groups at once.

No. Shopify is optional. Without it you get the full shared inbox; with it (Growth and Pro), each customer’s orders appear next to their chat.

No. The AI writes summaries as internal notes and suggests replies that a person checks and sends. On Growth and Pro it also flags complaints and urgent chats. It is never switched on for a person unless an admin chooses.

No, on purpose. oneCommerce only replies to people who wrote to you, one message at a time, so your number stays safe.

Each business gets its own separate inbox: your chats are never mixed with anyone else’s. Logins are protected, two-step login is available, customer numbers are hidden on screen, and backups are locked and kept off the server every night.

By Razorpay auto-pay, with UPI or a card, every month (or once a year on a yearly plan). You get an invoice for each payment.

Not for now. oneCommerce is not yet GST-registered. We’ll give 30 days’ notice before GST is added.

No. Your plan is one monthly price, however many messages your team sends or receives. Since 1 October 2026, WhatsApp’s official Business API charges for replies to customers after the first 1,000 a month per number, and tools built on it pass that cost on. oneCommerce links the WhatsApp Business number you already use, so your price stays the same however busy you get.

Yes, any time. Upgrades start straight away; downgrades and cancellations take effect at the end of the period you’ve paid for. If you leave, you can ask for an export of your chats, and we delete your data within 30 days. See our cancellation and refund policy.

We let you know when you’re close, and you can add 1,000 credits for ₹499. AI is never switched on for a person unless an admin chooses to.