Every plan has the full shared inbox. Growth adds Shopify and WhatsApp groups, Pro adds more numbers and people. Prices are per month. No GST is charged for now (oneCommerce is not yet GST-registered).
A shop with a small team, no Shopify
Shopify brands that sell on WhatsApp
For our first clients, locked for 24 months.
Busy teams with several numbers
| Extra WhatsApp number | ₹799 / month |
|---|---|
| Extra team member | ₹249 / month |
| 1,000 more AI credits | ₹499 |
| Setup and training call | ₹2,999 oncefree for founders and yearly plans |
| Courier returns add-on | ₹999 / month |
| Website enquiries add-on | ₹499 / month |
Answer as many customers as you like, on every plan. Since 1 October 2026, WhatsApp’s official Business API charges for replies to customers after the first 1,000 a month per number, and tools built on it pass that cost on. oneCommerce links the WhatsApp Business number you already use, so your price stays the same however busy you get.
Pay for 10 months and use it for 12. Yearly plans also get free setup, and can add your own web address.
One credit is one AI summary of a chat or one suggested reply. The automatic complaint and urgent checks on Growth and Pro don’t use credits (fair use).
Razorpay auto-pay with UPI or a card, monthly or yearly, with an invoice for each payment. Change plan or cancel any time. Billing questions
The founder price works out to about ₹70 a day for your whole team. Here is what that pays for.
A customer who waits two hours for an answer often buys elsewhere. If the no-reply alert saves just one ₹1,500 order a week, that’s about ₹6,000 a month.
No passing one phone around, no switching to Shopify to look up an order, no typing the same product link all day.
“I’ll check and update you” gets followed up, every time. Reports show reply times and promises kept.
| Situation | One shared phone | oneCommerce |
|---|---|---|
| Several people replying at once | One at a time, on one phone | Everyone, from their own phone or computer |
| Who is handling this customer? | Nobody knows | Every chat shows its owner |
| Customers left waiting | Found out when they complain | Flagged after an hour |
| An angry customer threatening a review | Lost under new messages | Flagged urgent and pinned to the top |
| “Will update you” promises | Forgotten | Flagged after 4 hours |
| A customer calls while everyone is busy | Missed, and nobody knows | Everyone sees it; a missed call waits as a chat |
| Order and tracking details | Switch to Shopify and search | Next to the chat |
| Talking to colleagues about a customer | A separate WhatsApp group | Notes inside the chat |
| Someone leaves the team | They had the phone and every chat | Change their password; history stays |
Tell us how many people answer WhatsApp and whether you use Shopify. We’ll suggest a plan on a 15-minute call.
