One WhatsApp number. Your whole team. No chat missed.
oneCommerce puts your WhatsApp Business chats into one shared inbox. Everyone knows who's replying, nobody waits more than an hour unnoticed, and each customer's Shopify orders sit right next to their chat.
Demo on WhatsApp or a quick call. Set up on one call, usually the same day, on the number you already have. No per-message fees.
A day on your shop's WhatsApp
Five people, one WhatsApp Business number, a few hundred messages. Here is a normal day for a clothing brand, and what oneCommerce does at each moment. (The shop and its customers are made up.)
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Opening upEvery plan
Home3 waiting on you · 1 to call back · 1 group asking for you
Start the day on Home
Before the first message, Home shows what needs you: chats waiting on you, notes where you were tagged, promises due, missed calls to return and groups asking for the team. Admins see every number connected and how the team did this week.
More about Home
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Morning rushEvery plan
Hi, is the cotton kurta set in stock?10:00
and 39 more chats before lunchEvery chat gets an owner
New chats land with your front desk person, who hands each one to the right colleague in a tap. Everyone sees who owns a chat, so nothing is answered twice and nothing is missed. Talk about a customer in internal notes and @tag a colleague to pull them in.
More about the team inbox -
Someone waitsEvery plan
Hello?? Anyone there? I asked about the linen saree an hour ago12:30
Nobody waits unnoticed
No reply 1h marks a customer whose owner has seen the chat but not answered for an hour. Follow up catches promises like "will check and update you" left quiet for four hours.
More about alerts -
A customer callsEvery plan
Everyone sees📞 Pooja Nair is calling. Pick up on the phone.
A missed call becomes a chat
While a customer is calling your number, a banner tells everyone on the team, so someone picks up. Each call shows in the customer’s chat, and a missed call waits like a new message, with an automatic “sorry we missed your call” if you want one.
More about calls
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Where is it?Business plan
Where is my order? It said 2 days…15:00
The order is right beside the chat
Open Orders and see what they bought, how they paid and where the parcel is. The tracking message goes into your reply with one tap. No switching to Shopify, no searching.
More about Shopify orders -
A shopper asksBusiness plan
Hi! Do you have the cotton kurta set in rust colour?16:00
The right product link in seconds
Search your live Shopify products by name beside the chat, check the price, and put the product link in your reply with one tap.
More about product links -
Resellers groupBusiness plan
Farah BoutiqueI need 20 pieces of the rust set, mixed sizes. Can you send by Friday?17:30
Sunil KapoorSame for me, 10 pieces17:31
Your reseller groups, handled by the team
Follow the WhatsApp groups that matter, like resellers and stockists. Everyone on the team sees who wrote what, and replies from your number with an @mention.
More about WhatsApp groups -
An upset customerEvery plan
This is the second time. I want a refund today or I will post a review19:00
An upset customer goes to the top
The chat is flagged Urgent and stays at the top for everyone, with an alert to the owner and admins. Your team can flag it, and on the Business plan the AI spots it for you. Agree the fix in notes, reply, close.
More about urgent chats -
Before logging offEvery plan
TodayTypical first reply 13 min · every question answered within the hour
Know how the day went
Reports show reply times, replies per person, promises kept or missed and your busiest hours, across all your numbers, so you see what is working without reading every chat.
More about reports
Also in every inbox
No per-message fees
Reply to as many customers as you like. You pay one monthly price for your business, never per message, even now that WhatsApp’s official API charges for every reply.
Why there are no message feesOn every phone
Install it like an app, with notifications for the chats you own. Your WhatsApp Business app keeps working on the main phone.
Phone appAI help, your team in charge
A short summary of a long chat, or a suggested reply to check and send. An admin chooses who uses it.
AI helpYour customers' chats stay yours
A separate inbox for every business, two-step login, customer numbers hidden on screen, locked nightly backups.
SecurityOne price for the whole team
Per month, per business. No per-message fees, however many customers you answer. No GST charged for now.
Team
₹9991 number, 5 people (then ₹199 each), the full shared inbox, 100 AI credits.
Business Founder offer
₹2,0992 numbers, unlimited people, Shopify orders and product links, WhatsApp groups, automatic AI checks, one add-on included.
An honest note
Linking by QR code is not an official WhatsApp (Meta) product. oneCommerce only replies to people who wrote to you, sends one message at a time and has no bulk sending, so your number is used the way WhatsApp expects.
See it with your own chats in 15 minutes
Message us on WhatsApp and we'll show you the inbox on a call, at a time that suits you. Set up on one call, usually the same day.